FAQ

Frequently Asked Questions (FAQ)

 

Welcome to SoleCarre's FAQ section! Here, you'll find answers to common questions about our products, shipping, returns, and more. Can't find the information you're looking for? Feel free to contact us.

 

1. General Questions

 

What does SoleCare specialize in?

SoleCare specializes in medical orthopedic shoes that provide comfort, support, and relief for various foot problems.

 

Do you offer international shipping?

Yes, we ship worldwide! International orders are typically delivered within 5-7 business days, depending on the destination.

 

2. Orders and Payments

 

How can I place an order?

You can place an order on our website by selecting the desired products, adding them to your cart, and proceeding to checkout.

 

What payment methods do you accept?

We accept most major credit cards (Visa, MasterCard, American Express) and other payment methods as indicated on our website.

 

Can I modify or cancel my order after placing it?

Once an order is placed, it is quickly processed to ensure fast delivery. If you still need to make changes or cancel, please contact us as soon as possible at contact@solecarre.com. We cannot guarantee changes if the order has already been shipped.

 

3. Shipping and Delivery

 

How long does delivery take?

For domestic orders (US), delivery usually takes 3-5 business days. International orders typically take 5-7 business days.

 

Do you offer free shipping?

We occasionally run free shipping promotions. Check our website or subscribe to our newsletter to stay updated.

 

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery.

 

4. Returns and Refunds

 

What is your return policy?

We accept returns within 30 days of delivery. Products must be unused, in their original packaging, and in resalable condition. For more details, please refer to our Return and Refund Policy.

 

How long does it take to process a refund?

Refunds are processed within 5-7 business days after we receive and inspect the returned item.

 

5. Product Questions

 

Are your shoes suitable for all foot problems?

Our shoes are designed for various foot conditions, but we recommend consulting a medical specialist to ensure they are suitable for your specific situation.

 

Do you offer wide or narrow sizes?

Yes, we offer a wide range of sizes, including wide and narrow options, to accommodate different foot shapes.

 

6. Contact

Still have questions? Feel free to reach out to us: